Support researchers to make the most of Exeter’s advanced computing and data services
Our researchers rely on advanced digital infrastructure to power their work. The Digital Research Support Specialist will be a key point of contact, helping them navigate our computing and data platforms, resolve issues quickly, and get the best from our services.
This is a key, hands-on role at the front line of research support, ensuring researchers can focus on their work while we provide expert assistance and guidance. You will deliver direct technical support, onboarding, and training, while contributing to service development and improvement. Your role includes analysing service usage, identifying ways to enhance user experience, and ensuring our services meet the needs of a diverse research community.
What you’ll be doing
- Provide front-line support for research computing and data platforms
- Monitor and analyse service usage to identify improvements
- Deliver training, onboarding, and guidance for academic and professional staff
- Develop documentation and processes to improve user experience
- Contribute to service development and continuous improvement initiatives
About you
We are looking for a proactive and service-oriented professional who is motivated by helping researchers succeed. You will bring:
- Experience in research IT support or a technical service environment
- Strong problem-solving skills and user focused approach
- Ability to explain technical concepts to non-specialists
- Knowledge of HPC, cloud, or research data platforms (desirable)
Help Shape the Future of Research at Exeter
By joining us, you will be part of the University’s Digital Research Infrastructure (DRI) programme — a major strategic investment in advanced computing, data platforms, and digital skills. This is your opportunity to help shape and deliver services that enable exceptional, world-class research across disciplines.
Please ensure you read the Job Description and Person Specification for full details of this role.
We will be reviewing applications as they come in, so please don’t hesitate in applying, as we reserve the right to close this vacancy early if we receive sufficient applications.
Why Join Exeter?
The University of Exeter combines world-class research with excellent student satisfaction, delivered from our vibrant campuses in Exeter and Cornwall. As a member of the Russell Group, we are recognised globally for academic excellence, with 17 subjects ranked in the world’s top 100 (QS World University Rankings 2024).
We are a values-led, ambitious institution with a bold vision for the future. Through our Strategy 2030, we are committed to shaping a fair, sustainable, and digitally enabled world. The Digital Research Programme Manager will play a pivotal role in turning this vision into reality—helping to deliver the infrastructure that powers research with real-world impact.